USDA DISC 24x7 x365 IT Support Services

Performs infrastructure support for the entirety of DISC's Enterprise Data Center, providing system and data administration and infrastructure support for over 10,000 servers, storage, network, 300 COTS software instances, and IBM mainframe devices across three platforms (PaaS, IaaS, and AgCloud), while engaging in ITIL best practices for Incident, Problem, and Change Management procedures. The team delivers Tier I-III support, resolving over 80,000 tickets annually. Our approach to integrating data and automation into our performance has allowed us an SLA performance of 99.39%. We continue to reduce USDA and customer costs and labor hours through our ITIL-based methods.

USDA DISC FedRAMP Certification Services

Supports USDA in its requirement to obtain and maintain security certifications and accreditation through the assurance of information security and critical infrastructure housed within the data center environments. For all platforms including Co-located, Midrange and Mainframe Infrastructure as a Service (IaaS) and Platform as a Service (PaaS), we create and maintain documentation supporting FedRAMP Moderate, IL4 Moderate, and FISMA High Accreditations including System Security Plans (SSP), Incident Response Plans, Configuration Management Plans, Control Implementation Summaries (CIS) and User Guides. We provide services supporting testing and verification for security accreditations by examining each control area to determine if the implementation is sufficient to pass an assessment.